Mayple (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit or make a purchase through our website (mayple.ca).
Information We Collect
We may collect personal information from you when you:
- Register an account on our website
- Place an order for our products
- Subscribe to newsletters or marketing communications
- Contact customer support
- Interact with us through social media
The types of personal information we collect include:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (processed securely through third-party payment gateways such as Helcim)
- Social media profile information (if you have interacted with us through our social media in any way)
Additionally, we automatically collect certain non-personally identifiable information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and browsing behavior.
How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders placed through our website
- To communicate with you about your orders, shipping status, or customer service inquiries
- To personalize your shopping experience and recommend relevant products and promotions
- To improve our website functionality, products, and services
- To send marketing communications (with your consent) about new products, promotions, or special offers
- To detect and prevent fraud or security breaches
Sharing Your Information
We partner with various Canadian suppliers to fulfill your orders. When you place an order through Mayple, we share necessary personal information (such as name, shipping address, and phone number) with them solely to produce and ship your products.
We may also share your information with third-party service providers who assist us in operating our business (e.g., payment processors and email marketing platforms). These providers are contractually obligated to keep your data secure and confidential.
We do not sell or rent your personal information to third parties.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic patterns, and improve overall site performance. You can manage or disable cookies through your browser settings; however, doing so may affect certain functionalities of our website.
Data Security
We implement industry-standard security measures designed to protect your personal information from unauthorized access or disclosure. Our website, technology, and security practices meet PCI DSS standards. However, no method of electronic transmission or storage is completely secure. While we strive to protect your data diligently, we cannot guarantee absolute security.
Your Rights and Choices
You have control over how we handle your personal data. You may:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal obligations).
- Opt out of marketing communications by following unsubscribe instructions provided in emails or contacting us directly.
To exercise any of these rights or for privacy-related inquiries, please contact us at [email protected] or drop us a message here.
Children’s Privacy
Our products and services are not intended for minors under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately at [email protected] or use our other contact methods so we can promptly remove the information.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on this page with an updated effective date at the top. We encourage you to review this policy regularly for any changes.
Contact Information
If you have questions regarding this Privacy Policy or wish to exercise any privacy rights mentioned above, please contact us at:
Mayple
Email: [email protected]
Contact form: https://mayple.ca/contact/
Thank you for trusting Mayple—boldly Canadian merchandise crafted just for you!
Last update: March 13th, 2025