Find answers to commonly asked questions about our products and services.
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, and Discover) and secure online payment methods available through our Helcim checkout system.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Do you ship outside Canada?
Currently, Mayple ships exclusively within Canada. We prioritize serving Canadians first and foremost.
How do you handle my personal data and privacy?
We take your privacy seriously. Our Privacy Policy outlines how we securely handle personal information in compliance with Canadian privacy laws. We never sell or share your data with unauthorized third parties.
How do we ensure our clothes are printed in Canada?
We partner exclusively with verified Canadian print-on-demand suppliers. This guarantees all printing processes occur within Canada, supporting local businesses and maintaining high-quality standards.
Why isn’t Mayple on all social media platforms?
At Mayple, we carefully select our social media presence based on platforms that best align with our core values of inclusivity, factual communication, and Canadian sovereignty. We regularly evaluate which platforms provide the most meaningful connection with our community while upholding these principles.
What is your return policy?
We allow returns in case of damage, manufacturing defect, or any issues deemed our or our partners’ responsibility. Please review our refund and returns policy for more details.
How can I track my order?
Once your order ships, you’ll receive an email containing tracking information to monitor your shipment’s progress. You may also access your orders via your account page if you choose to open an account with us. Click on the user icon on our website to access it. You may also use our order tracking system. Use the order ID number in your order email. This number is also displayed immediately after checkout on the order confirmation page. If you feel lost, you may also get in touch with us and we will be happy to assist you.
Is my personal information secure?
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Our website, technology, and partners meet the PCI DSS standard. Your information will only be used for order processing and will not be shared with any third parties.
How can I contact your customer service?
Use our contact page for our contact methods. You may leave us a message, email or call us. You may also reach out to us via our social media links at the bottom.
How do you ensure product quality?
Every Mayple product undergoes strict quality control checks. Our print-on-demand model ensures each item is freshly made specifically for you, reducing waste and guaranteeing superior quality.
How does Mayple’s technology choices reflect its values?
Our technology decisions prioritize Canadian sovereignty and independence. We use open-source solutions and tools whenever possible, and select design tools that align with our values. By carefully vetting our entire supply chain, including print suppliers, we ensure our operations remain fully Canadian.
Why did Mayple choose their current tech stack for its online store?
We selected a self-hosted open-source platform, because it provides us with complete control over our customer experience and data privacy. This choice allows us to maintain our commitment to technological independence while supporting the open-source community.